Frequently Asked Questions
Everything you need to know about our premium travel gear and world-class service.
What is the 'Simple as That' lifetime guarantee?
Our lifetime guarantee is the most comprehensive in the industry. It covers the repair of all functional aspects of your Briggs & Riley bag for life, even if the damage was caused by an airline.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for those who need their luggage sooner.
What is your return policy for online purchases?
We offer a 30-day return policy for unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
How do I clean and maintain my luggage?
For ballistic nylon fabrics, use a soft brush or sponge with mild soap and warm water. For leather accents, use a high-quality leather cleaner and conditioner to maintain the material's suppleness.
Can I track my repair status online?
Yes, once your bag has been received at our official repair center, you can track its progress through our Repair Portal using your claim number and email address.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and import duties are calculated at checkout based on your specific location and order value.